Rename the file using this syntax: usb_redirector_technician_customer-[IP_or_DOMAIN]-[PORT].exe
Ensure you are installing the Technician Edition, not the Standard edition, as they serve different purposes. usb redirector technician edition 197 setup better
Instruct the client to plug their physical USB device into a on their machine (USB 3.0 ports add timing overhead that can destabilize remote flashing). Run the pre-configured executable. not the Standard edition