Newer versions like 2.3.7.9 may trigger this error if the product is not properly registered or approved to call Cisco cloud services.
If you are a Cisco customer seeing this error in a production environment and the steps above do not resolve it, this may require a backend investigation by Cisco TAC to clear the specific transaction state stuck on Transaction ID NCSW10301 . Newer versions like 2
: Misconfigured proxies or expired certificate chains in the Cisco DNA Center Trustpool can prevent successful API calls to api.cisco.com . Recommended Workarounds Recommended Workarounds The NCSW10301 error is a general
The NCSW10301 error is a general indicator that the image repository has encountered a problem communicating with Cisco.com to download a software image. This error is not specific to a single product; it has been widely reported in platforms like Cisco Catalyst Center (formerly DNA Center) and Cisco Security Manager. During the SWIM download request, Cisco Catalyst Center
The error frequently points to an external sync issue. During the SWIM download request, Cisco Catalyst Center reaches out to cloud APIs. If the upstream cloud provider experiences a glitch or returns mismatched session parameters, the connection breaks. The platform receives an invalid metadata_trans_id token back, forcing the task to abort. 2. Expired Trustpool Bundles and Certificates
Open a web browser, navigate to the page, and log in with your CCO ID. Locate your exact hardware model, select the target operating system version (look for the gold star denoting the Cisco Suggested Release), and download the binary file ( .bin or .tar ) directly to your local computer. 2. Transfer the File to the Device