Check the database backend (usually SQL Server or MySQL).
Last year, a medium-sized truck repair shop in Ohio contacted me with this exact error. They had been using TecDOC New for two years without issue. Then, one Monday morning, every terminal showed “Loading Data Failed. Check the Configuration File.” loading data failed check the configuration file tecdoc new
If you installed TecDoc from a DVD, additional steps may be necessary. The installation process typically requires you to copy the tecdoc2020q1 folder directly to the root of your C: drive. After copying the folder, you must open configfile.xml in a text editor and specify the correct access paths to the Data and Media folders within the DataPaths section. Check the database backend (usually SQL Server or MySQL)
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